Sphinx’s indigenous CRM software, the SCRMpro, is tailored to the needs of SMEs and multinational corporations. The SCRMpro system enables business enterprises to manage their critical customer-related processes such as acquisition & retention and gaining customer insights and improving customer loyalty. Our SCRMpro uses different types of customer-focused strategies to meet client-specific requirements of managing processes such as sales, leads management and channel management. Our customer-centrist solutions assist clients in driving growth, maintaining competitiveness, and attaining operational excellence. The CRM software is capable of scaling up to each client’s requirement and can manage different aspects of a business such as lead capturing and allocation, data warehousing, sales tracking, asset management, and reports generation. Our custom CRM software solutions have consistently helped improve our clients’ customer response time and enabled them to meet the core requirements of their business owing to its user-friendly features and customizable interface. It delivers key operational outcomes such as real-time access to customer information, inventory tracking, order information, and account history. Sphinx’s CRM solutions support both B2B and B2C support functions.
The SCRMpro Advantage for your BusinessOur advanced Customer Relationship Management Program allows businesses to best manage their clients, customer value and much more. Our CRM software adds tremendous benefits for sales and marketing teams to improve their client relationships. Our CRM software manages your entire business process – making it a highly valuable asset for SMBs, as well as for multiple units across larger sizes of businesses. SCRMpro Key Features:
- Sales Automation
- Marketing Automation
- Ad-Hoc Dashboard and support
- Customer Login
- Work Flow
- Ad-hoc Hierarchy
- Track and Analysis
- Social Media
- E-Mail Configuration
- Generate Ad-Hoc Reports for sales , marketing , activities
- Generate global or role based reports
- Compare reports in different format.
- Analysis on records by apply standard and advance filters
- Generate chart for a report .
- Scheduled a report
- Create and share reports with team members.
- Create multiple dashboard with chart or table formats for better analysis
- Share dashboard with team members
- Switch dashboard style as chart to table or vice versa.
- Real-time snapshot of your organization's key metrics
SCRM provides the Customer Support & Service management (Help Desk) features, such as Cases, Support (Knowledge base), Case Routing & escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing customer-specific cases through Websites.
Associate Multiple Contact on Sales Process
- Connect more than one contacts on a Lead
- Set contact orders according to requirements
- 360 view of contact for track multiple contacts for different opportunities or sales process.
- Search or navigate to contact or account detail from anywhere.
- Create any new contact and account from any screen.
- Track all revised history on quote and opportunity
- Compare different stage for negotiated amount
- Search any product during opportunity or quote process
- Track all the changes on products
- Compare negotiated amount and current amount for product
- Integrate with Twitter, Facebook, Linkedin and Google+ to capture mentions and conversations related to your brand and also competition, seamlessly with CRM.
- Convert Tweets and conversations to Leads/ Contact / Account
- Use social media platforms to capture profile info for contacts to understand them better and accordingly use for improving business with the customer.
- Analysis on social media through social analytic.
- Integrate with outlook
- Track all incoming and sent emails.
- Configure your own incoming and outgoing mails.
- Multi-login allowed at one time
- Define your own mail rules.
- Create Direct opportunities, accounts , contacts from mail room .
- 360 view of all sent and received email for a contact
- Set up workflow triggers while creating records or modifying records. Associate actions like tasks, email notifications, field updates, custom functions with the record that matches the pattern.
- Associate tasks to the workflow rules so that new tasks are dynamically created for the salespeople when CRM records are created or modified.
- Share alerts with teams by configure email notifications using pre-defined email templates and upon triggering a workflow rule,
- Define multi level approval process
- Complete details view of sales targets, achieved targets, closed amounts and amounts in the pipeline.
- Analysis on performances of team members, take actions on timely basis to ensure that targets are met on time.
- Estimate revenue which generate in each fiscal year/forthcoming quarters
- Create fully customizable forecast reports and dashboards
- Customize sales status , priority , source , currency and many more fields according to industry sales cycle.
- Define customize series for account , products, quote and invoice.
- Define customize duplicate settings
- Customize record transformations.
Role Hierarchy Based security
- Graphical representation of role hierarchy
- Add or modify any role
- Manage user hierarchy for multi locations
- Share all the records based on hierarchy